Terms of Service

Last updated: 19 October 2026  |  Questions: support@tresacquiro.com

Tresacquiro is a business based in Ontario, Canada. By purchasing any service from Tresacquiro ("we," "us," "our"), you ("Client," "you") agree to these Terms of Service in full. Please read them carefully before placing an order.

1. Services

Tresacquiro provides creative and consulting services for independent artists, small businesses and property owners: AI-assisted music video, Instagram Reel and YouTube video production; brand identity, marketing and design work; product photography; site-planning concept renders; and software licences and support services sold on this site. All deliverables are digital and produced remotely by our team. Service specifications, turnaround times, and revision counts are defined at the time of purchase for the item or tier you select.

We reserve the right to modify service offerings, pricing, and tier features at any time. Changes do not affect orders already in production.

2. Payment

• Refunds and cancellations follow section 7 and our Production & Cancellation Policy. Payments are processed securely by PayPal - by card, debit card or PayPal account.
• Your order is placed when it is paid. Videos, Tresacquiro packs, the shop, licences and most marketing work are paid in full at checkout. Planning work - the Site Plan Render, flyers and sell sheets, web banners, catalogs, brand identity, the counter mat, slide master and email template, the co-op set-up and fleet graphics - starts at 50%: we begin when it clears, and the rest is due on delivery. A balance can be paid all at once or in portions from your dashboard. The first 50% of the price is non-refundable after 24 hours (see section 7).
• By completing checkout you agree to our Refund & Cancellation Policy, which is incorporated by reference.
• Tresacquiro Quantity. Some items are sold in a “Tresacquiro Quantity” pack. A Tresacquiro Quantity is a quantity amount fixed by Tresacquiro for that item. It is set by us, it is not chosen at checkout, and it is the quantity you are buying when you pay for the pack.
• Prices are listed in US Dollars. Tresacquiro is not responsible for currency conversion fees charged by your bank or card issuer.

3. Project Intake & Client Responsibilities

• After payment you will receive an intake form link within 2 hours. The intake form must be completed within 48 hours of receipt.
• You are responsible for providing accurate project information: artist name, song title, visual references, and any required audio files.
• Delays caused by incomplete or late intake submissions may affect your guaranteed turnaround time.
• You represent that you own or have all necessary rights to any music, audio, images, or other materials submitted to us.

4. Intellectual Property

• Upon receipt of full payment and final delivery, you receive a non-exclusive, worldwide license to use the delivered video for personal and commercial music promotion.
• Tresacquiro retains the right to display completed work in our portfolio and marketing materials unless you request otherwise in writing within 30 days of delivery.
• AI-generated visual elements are licensed for your use under these terms. You may not resell or sublicense the raw production assets.
• Tresacquiro is not liable for third-party copyright claims arising from music you provide.

5. Revisions

• Revision counts per tier: Starter = 1 round, Pro = 2 rounds, Ultra = 3 rounds.
• A revision round means one set of consolidated feedback submitted via email. Multiple emails with scattered notes do not constitute a single round.
• Revision requests must be submitted within 7 days of receiving a draft. After 7 days without response, the draft is considered approved.
• Additional revision rounds beyond your tier's limit may be purchased at $75 per round.

6. Turnaround & Delivery

• Turnaround times begin when the completed intake form is received, not at the time of payment.
• Turnaround times are targets, not guarantees. Delays caused by client response times, incomplete briefs, or force majeure do not constitute a breach of these terms.
• Deliverables are posted to your private client dashboard on tresacquiro.com, or sent by a private file-sharing link, and we email you when they are ready. Shared links are active for 30 days after delivery. Download and back up your files promptly.

7. Cancellations

See the full Refund & Cancellation Policy for detailed terms. In summary:

• Cancellation within 24 hours of ordering (before production starts): half of the first 50% is refunded (25% of the price back). If you paid in full, 75% of the price is refunded.
• Cancellation after 24 hours: the first 50% of the price is kept. If you paid in full, the rest is refunded if you cancel before the rough cut or first draft is delivered. After final delivery: no refund.
• All cancellations must be requested via email to support@tresacquiro.com with your order reference.

8. Chargebacks & Disputes

You agree to contact support@tresacquiro.com before initiating any payment dispute or chargeback with your bank or card issuer. We are committed to resolving issues fairly and promptly, typically within 24 hours.

Filing a chargeback without first contacting us constitutes a breach of these Terms. We reserve the right to submit all available evidence — including your intake form submission, policy acknowledgment timestamp, communication records, and delivery confirmation — in response to any dispute.

9. Limitation of Liability

To the maximum extent permitted by law, Tresacquiro's total liability for any claim arising from these terms or any service shall not exceed the amount paid by you for that specific project. We are not liable for indirect, incidental, or consequential damages including lost revenue, lost profits, or loss of data.

10. Prohibited Use

• Services may not be used to produce content that promotes violence, hate speech, illegal activity, or violates any applicable law.
• Tresacquiro reserves the right to refuse service at any time for any reason.

11. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any disputes shall be resolved in the courts of Ontario, unless otherwise agreed in writing.

12. Changes to These Terms

We may update these Terms at any time. Changes take effect upon posting to this page. Continued use of our services after changes constitutes acceptance of the revised Terms. The "Last updated" date at the top of this page reflects the most recent revision.

13. Contact

For questions about these Terms:
Tresacquiro, Ontario, Canada
Email: support@tresacquiro.com
Website: tresacquiro.com