Production & Cancellation Policy

1. Deposit & Payment Schedule

Your order starts when it is paid. At checkout you choose to pay a 50% deposit or pay in full. With a deposit, the balance is due when the rough cut is delivered, and final delivery follows payment of the balance.

• Music Video Starter ($300): $150 deposit / $150 balance on rough cut
• Music Video Pro ($1,000): $500 deposit / $500 balance on rough cut
• Music Video Ultra ($2,400): $1,200 deposit / $1,200 balance on rough cut
• IG Music Short, Single Reel ($599): $299 deposit / $300 balance
• IG Music Short, 4-Reel Pack ($1,799): $899 deposit / $900 balance
• YouTube Short ($399): $199 deposit / $200 balance
• YouTube Standard Video ($1,299): $649 deposit / $650 balance
• YouTube Premium Video ($2,499): $1,249 deposit / $1,250 balance

Promotional prices, when offered, are paid in full at checkout. Payments are processed securely via Stripe. Card transactions may be verified by your bank using 3D Secure authentication.

2. Cancellation Policy

Clients may cancel at any time. The following terms apply based on production stage at the time of cancellation:

• Within 24 hours of ordering (before production starts) — Half of the deposit is refunded. If you paid in full, everything is refunded except half of the deposit portion (75% of the price back).
• Before production begins (after 24 hours) — Deposit is forfeited. No additional charge.
• During pre-production (scene plan / shot list delivered) — Deposit is forfeited. Pre-production assets provided to client.
• During production (rough cut in progress) — Deposit is forfeited. Partial rough cut delivered to client at our discretion.
• After rough cut delivery — Full balance becomes due. Rough cut provided; final delivery requires balance payment.
• After final delivery — No refund. All agreed deliverables have been fulfilled.

If you paid in full, the deposit portion (50%) follows the rules above, and the balance portion is refunded if you cancel before the rough cut is delivered.

3. Revision Policy

Each tier includes a set number of revision rounds:

• Starter — 1 revision round (scene-level adjustments)
• Pro — 2 revision rounds (scene + color/sync adjustments)
• Ultra — Unlimited revisions within the agreed scope

Revision requests must be submitted within 7 days of delivery. Requests outside the included rounds are billed at $75/hour. Revision rounds do not include scope changes — additional scenes, new audio, or concept changes constitute a new project.

4. Delivery & Acceptance

Final deliverables are provided via secure file transfer link (Google Drive or equivalent). Delivery is considered complete when the link is sent to the client's provided email address.

If no written objection is received within 7 days of delivery, the project is deemed accepted and the final balance becomes immediately due.

Deliverables include the formats agreed at intake (resolution, aspect ratios, platform cuts). Additional exports are available at $25 each.

5. Intellectual Property

Upon receipt of full payment, the client receives a non-exclusive license to use the delivered video for personal and promotional purposes (social media, streaming platforms, live performance).

Commercial licensing (sync licensing, TV broadcast, brand partnerships) is included in the Ultra tier only. All other tiers require a separate commercial license agreement.

Tresacquiro retains the right to use project stills, clips, or behind-the-scenes content for portfolio and marketing purposes unless the client requests otherwise in writing.

6. Dispute Resolution

In the event of a payment dispute, Tresacquiro will provide complete documentation to the card network including: the signed intake form, project correspondence, delivery records, and access logs confirming receipt of deliverables.

We make every effort to resolve disputes directly. If a chargeback is filed, we reserve the right to pursue recovery of fraudulent dispute costs.

7. Client Acknowledgment

By submitting the project intake form, the client confirms they have read and agree to this policy in full. The intake form submission timestamp, client IP address, and email address constitute a binding digital acknowledgment.

This policy governs all projects initiated through tresacquiro.com and applies to all payment tiers.